Twilio + MessageBird + Freshdesk integration
Use Autopilot to create journeys that use the Twilio, MessageBird and Freshdesk integrations.
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Marketing Automation ideas to integrate Twilio, MessageBird and Freshdesk.
Twilio SMS Received to Send MessageBird SMS to Freshdesk Update Ticket
Freshdesk Ticket Updated to Send MessageBird SMS to Send Twilio SMS
Create New Freshdesk Ticket to Send MessageBird SMS to Send Twilio SMS
Twilio SMS Received to Freshdesk Ticket Status to Send MessageBird SMS
Freshdesk Contact Updated to Send MessageBird SMS to Send Twilio SMS
New Freshdesk Ticket to Send MessageBird SMS to Send Twilio SMS
New Freshdesk Ticket to Send Twilio SMS to Send MessageBird SMS
Twilio SMS Received to Freshdesk Update Ticket to Send MessageBird SMS
Create New Freshdesk Ticket to Send Twilio SMS to Send MessageBird SMS
Freshdesk Contact Updated to Send Twilio SMS to Send MessageBird SMS
Freshdesk New Contact to Send MessageBird SMS to Send Twilio SMS
Twilio SMS Received to Send Twilio SMS to Send MessageBird SMS
Freshdesk New Contact to Send Twilio SMS to Send MessageBird SMS
Freshdesk Ticket Updated to Send Twilio SMS to Send MessageBird SMS
Twilio SMS Received to Send MessageBird SMS to Send Twilio SMS
Showing 15 journey ideas for Twilio, MessageBird and Freshdesk
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the MessageBird integration
Create a multi-channel customer journey with personalized SMS messages. MessageBird connects enterprises to their global customers with the world's fastest & most reliable SMS, Voice & Chat APIs. MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.
About the Freshdesk integration
Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, MessageBird integration and the Freshdesk integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Conditions
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send MessageBird SMS
Send a contact a personalized SMS.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, MessageBird and Freshdesk.
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