Twilio + MessageBird + Zendesk integration

Use Autopilot to create journeys that use the Twilio, MessageBird and Zendesk integrations.

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Marketing Automation ideas to integrate Twilio, MessageBird and Zendesk.

Twilio SMS Received to Zendesk Ticket Status to Send MessageBird SMS

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Twilio SMS Received to Send Twilio SMS to Send MessageBird SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Send MessageBird SMS

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Twilio SMS Received to Send MessageBird SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Twilio SMS to Send MessageBird SMS

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Submits New Zendesk Ticket to Send MessageBird SMS to Send Twilio SMS

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Twilio SMS Received to Send MessageBird SMS to Send Twilio SMS

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Showing 7 journey ideas for Twilio, MessageBird and Zendesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the MessageBird integration

Create a multi-channel customer journey with personalized SMS messages. MessageBird connects enterprises to their global customers with the world's fastest & most reliable SMS, Voice & Chat APIs. MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, MessageBird integration and the Zendesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send MessageBird SMS
Send a contact a personalized SMS.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, MessageBird and Zendesk.