Twilio + Sendgrid + Freshdesk integration

Use Autopilot to create journeys that use the Twilio, Sendgrid and Freshdesk integrations.

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Marketing Automation ideas to integrate Twilio, Sendgrid and Freshdesk.

New Freshdesk Ticket to Send Twilio SMS to Send Sendgrid Transactional Email

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Freshdesk Contact Updated to Send Sendgrid Transactional Email to Send Twilio SMS

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Twilio SMS Received to Send Sendgrid Transactional Email to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Send Sendgrid Transactional Email to Send Twilio SMS

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Create New Freshdesk Ticket to Send Twilio SMS to Send Sendgrid Transactional Email

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Freshdesk Ticket Updated to Send Twilio SMS to Send Sendgrid Transactional Email

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Twilio SMS Received to Freshdesk Update Ticket to Send Sendgrid Transactional Email

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Freshdesk Ticket Updated to Send Sendgrid Transactional Email to Send Twilio SMS

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Freshdesk Contact Updated to Send Twilio SMS to Send Sendgrid Transactional Email

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Twilio SMS Received to Freshdesk Ticket Status to Send Sendgrid Transactional Email

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New Freshdesk Ticket to Send Sendgrid Transactional Email to Send Twilio SMS

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Freshdesk New Contact to Send Sendgrid Transactional Email to Send Twilio SMS

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Freshdesk New Contact to Send Twilio SMS to Send Sendgrid Transactional Email

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Twilio SMS Received to Send Sendgrid Transactional Email to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Send Sendgrid Transactional Email

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Showing 15 journey ideas for Twilio, Sendgrid and Freshdesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Sendgrid integration

SendGrid is a proven, cloud-based customer communication platform that drives engagement and business growth. SendGrid is a leader in email deliverability and its proven, cloud-based platform successfully delivers over 30 billion emails each month for Internet and mobile-based customers like Airbnb, Pandora, HubSpot, Spotify, Uber and FourSquare as well as more traditional enterprises like Intuit and Costco.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Sendgrid integration and the Freshdesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Sendgrid Transactional Email
Send a transactional email from Sendgrid.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Sendgrid and Freshdesk.