Twilio + Sendgrid + Zendesk integration

Use Autopilot to create journeys that use the Twilio, Sendgrid and Zendesk integrations.

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Marketing Automation ideas to integrate Twilio, Sendgrid and Zendesk.

Submits New Zendesk Ticket to Send Twilio SMS to Send Sendgrid Transactional Email

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Submits New Zendesk Ticket to Send Sendgrid Transactional Email to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Send Sendgrid Transactional Email

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Twilio SMS Received to Send Twilio SMS to Send Sendgrid Transactional Email

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Twilio SMS Received to Zendesk Ticket Status to Send Sendgrid Transactional Email

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Twilio SMS Received to Send Sendgrid Transactional Email to Submit New Zendesk Ticket

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Twilio SMS Received to Send Sendgrid Transactional Email to Send Twilio SMS

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Showing 7 journey ideas for Twilio, Sendgrid and Zendesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Sendgrid integration

SendGrid is a proven, cloud-based customer communication platform that drives engagement and business growth. SendGrid is a leader in email deliverability and its proven, cloud-based platform successfully delivers over 30 billion emails each month for Internet and mobile-based customers like Airbnb, Pandora, HubSpot, Spotify, Uber and FourSquare as well as more traditional enterprises like Intuit and Costco.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Sendgrid integration and the Zendesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Sendgrid Transactional Email
Send a transactional email from Sendgrid.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Sendgrid and Zendesk.