Twilio + SurveyMonkey + Freshdesk integration
Use Autopilot to create journeys that use the Twilio, SurveyMonkey and Freshdesk integrations.
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Marketing Automation ideas to integrate Twilio, SurveyMonkey and Freshdesk.
Twilio SMS Received to Send SurveyMonkey Survey to Send Twilio SMS
Freshdesk Contact Updated to Send SurveyMonkey Survey to Send Twilio SMS
Create New Freshdesk Ticket to Send Twilio SMS to Send SurveyMonkey Survey
SurveyMonkey Survey Response to Send Twilio SMS to Freshdesk Update Ticket
Twilio SMS Received to Freshdesk Ticket Status to Send SurveyMonkey Survey
Create New Freshdesk Ticket to Send SurveyMonkey Survey to Send Twilio SMS
Twilio SMS Received to Send SurveyMonkey Survey to Freshdesk Update Ticket
Freshdesk New Contact to Send Twilio SMS to Send SurveyMonkey Survey
New Freshdesk Ticket to Send SurveyMonkey Survey to Send Twilio SMS
Freshdesk Ticket Updated to Send Twilio SMS to Send SurveyMonkey Survey
Twilio SMS Received to Send Twilio SMS to Send SurveyMonkey Survey
SurveyMonkey Survey Response to Send Twilio SMS to Send SurveyMonkey Survey
SurveyMonkey Survey Response to Send SurveyMonkey Survey to Send Twilio SMS
Freshdesk Contact Updated to Send Twilio SMS to Send SurveyMonkey Survey
Twilio SMS Received to Freshdesk Update Ticket to Send SurveyMonkey Survey
Freshdesk New Contact to Send SurveyMonkey Survey to Send Twilio SMS
New Freshdesk Ticket to Send Twilio SMS to Send SurveyMonkey Survey
SurveyMonkey Survey Response to Freshdesk Update Ticket to Send Twilio SMS
Freshdesk Ticket Updated to Send SurveyMonkey Survey to Send Twilio SMS
SurveyMonkey Survey Response to Freshdesk Ticket Status to Send Twilio SMS
Showing 20 journey ideas for Twilio, SurveyMonkey and Freshdesk
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the SurveyMonkey integration
SurveyMonkey is the world's leading online survey platform, with more than 3 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. The company was founded in 1999 with a focus on helping people make better decisions, and has built technology based on over 10 years of experience in survey methodology and web development. Customers include 99% of the Fortune 500, academic institutions, organizations and neighborhood soccer leagues everywhere.
About the Freshdesk integration
Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, SurveyMonkey integration and the Freshdesk integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
SurveyMonkey Survey Response
Triggers a contact into a journey when they respond to a SurveyMonkey survey.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Conditions
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send SurveyMonkey Survey
Send a SurveyMonkey survey to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, SurveyMonkey and Freshdesk.
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