Twilio + Timers + Freshdesk integration

Use Autopilot to create journeys that use the Twilio, Timers and Freshdesk integrations.

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Marketing Automation ideas to integrate Twilio, Timers and Freshdesk.

Freshdesk Ticket Updated to Send Twilio SMS to Add Delay

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Time Trigger to Send Twilio SMS to Freshdesk Update Ticket

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Freshdesk New Contact to Send Twilio SMS to Add Delay

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Freshdesk Ticket Updated to Add Delay to Send Twilio SMS

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Time Trigger to Freshdesk Ticket Status to Send Twilio SMS

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Time Trigger to Freshdesk Update Ticket to Send Twilio SMS

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Twilio SMS Received to Freshdesk Ticket Status to Add Delay

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Time Trigger to Send Twilio SMS to Add Delay

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Freshdesk Contact Updated to Add Delay to Send Twilio SMS

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Create New Freshdesk Ticket to Add Delay to Send Twilio SMS

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Create New Freshdesk Ticket to Send Twilio SMS to Add Delay

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Time Trigger to Add Delay to Send Twilio SMS

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Freshdesk Contact Updated to Send Twilio SMS to Add Delay

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New Freshdesk Ticket to Add Delay to Send Twilio SMS

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New Freshdesk Ticket to Send Twilio SMS to Add Delay

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Twilio SMS Received to Add Delay to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Add Delay

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Freshdesk New Contact to Add Delay to Send Twilio SMS

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Twilio SMS Received to Add Delay to Freshdesk Update Ticket

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Twilio SMS Received to Freshdesk Update Ticket to Add Delay

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Showing 20 journey ideas for Twilio, Timers and Freshdesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Timers integration

Timers and delays make it easy to send the right message at the right time. For example, you can use delays to create a drip email sequence with each follow up email sent one day apart. Delays can also be used to wait until a particular time and day, for example you might only want to send emails on business days between 9am and 5pm.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Timers integration and the Freshdesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Time Trigger
Add contacts on a list to a journey at a particular date and time.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Timers and Freshdesk.