Twilio + Zendesk Integration

Use Autopilot to automate and integrate Twilio and Zendesk.

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Marketing Automation ideas to integrate Twilio and Zendesk

Twilio SMS Received to Submit New Zendesk Ticket

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Smart Segment Trigger to Send Twilio SMS to Submit New Zendesk Ticket

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Form Submitted to Submit New Zendesk Ticket to Send Twilio SMS

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Submits New Zendesk Ticket to Send Twilio SMS

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Salesforce Field Changed to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Update Salesforce Field

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Facebook Lead Ad Submitted to Send Twilio SMS

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Twilio SMS Received to Check Delighted NPS Response to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Pipedrive Deal Status Match to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket

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Twilio SMS Received to Update HubSpot CRM Deal Stage to Submit New Zendesk Ticket

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Salesforce Field Changed to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Update Pipedrive Person Field to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket

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Form Submitted to Zendesk Ticket Status to Send Twilio SMS

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Facebook Lead Ad Submitted to Send Twilio SMS

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List Trigger to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Mail Lob Postcard

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Showing 20 of 184 Marketing Automation ideas using Autopilot's Twilio and Zendesk integration.

About Twilio

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About Zendesk

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in Twilio integration.

Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio and Zendesk.