Twilio + Zendesk + Custom Fields integration

Use Autopilot to create journeys that use the Twilio, Zendesk and Custom Fields integrations.

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Marketing Automation ideas to integrate Twilio, Zendesk and Custom Fields.

Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Update Field to Send Twilio SMS

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Twilio SMS Received to Update Field to Submit New Zendesk Ticket

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Field Match to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Update Field

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Submits New Zendesk Ticket to Send Twilio SMS to Update Field

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Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Check Field to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Check Field to Send Twilio SMS

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Field Match to Submit New Zendesk Ticket to Send Twilio SMS

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Field Match to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Update Field

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Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Showing 16 journey ideas for Twilio, Zendesk and Custom Fields

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Custom Fields integration

Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Custom Fields integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Update Field
Update a field to a specific value.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Custom Fields.