Twilio + Zendesk + Facebook integration

Use Autopilot to create journeys that use the Twilio, Zendesk and Facebook integrations.

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Marketing Automation ideas to integrate Twilio, Zendesk and Facebook.

Submits New Zendesk Ticket to Remove From Facebook Custom Audience to Send Twilio SMS

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Submits New Zendesk Ticket to Add to Facebook Custom Audience to Send Twilio SMS

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Twilio SMS Received to Remove From Facebook Custom Audience to Submit New Zendesk Ticket

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Facebook Lead Ad Submitted to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Add to Facebook Custom Audience

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Submits New Zendesk Ticket to Send Twilio SMS to Remove From Facebook Custom Audience

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Twilio SMS Received to Add to Facebook Custom Audience to Submit New Zendesk Ticket

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Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

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Submits New Zendesk Ticket to Send Twilio SMS to Add to Facebook Custom Audience

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Twilio SMS Received to Has Submitted Facebook Lead Ad to Submit New Zendesk Ticket

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Twilio SMS Received to Zendesk Ticket Status to Remove From Facebook Custom Audience

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Submits New Zendesk Ticket to Has Submitted Facebook Lead Ad to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Remove From Facebook Custom Audience

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Facebook Lead Ad Submitted to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

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Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Add to Facebook Custom Audience

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Showing 20 journey ideas for Twilio, Zendesk and Facebook

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Facebook integration

Facebook is an online social networking service that allows its users to connect with friends and family as well as make new connections. It provides its users with the ability to create a profile, update information, add images, send friend requests, and accept requests from other users. Its features include status update, photo tagging and sharing, and more.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Facebook integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Facebook Lead Ad Submitted
Add a contact to a journey when they submit a Facebook Lead Ad.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Has Submitted Facebook Lead Ad
Check if a contact has previously submitted a specific Facebook Lead Ad.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Remove From Facebook Custom Audience
Remove a contact from a Facebook Custom Audience.
Add to Facebook Custom Audience
Add a contact to a Facebook Custom Audience.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Facebook.