Twilio + Zendesk + Freshdesk integration

Use Autopilot to create journeys that use the Twilio, Zendesk and Freshdesk integrations.

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Marketing Automation ideas to integrate Twilio, Zendesk and Freshdesk.

Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Zendesk Ticket Status to Freshdesk Update Ticket

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Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

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Submits New Zendesk Ticket to Send Twilio SMS to Freshdesk Update Ticket

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Freshdesk Ticket Updated to Submit New Zendesk Ticket to Send Twilio SMS

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Freshdesk New Contact to Zendesk Ticket Status to Send Twilio SMS

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Freshdesk Contact Updated to Submit New Zendesk Ticket to Send Twilio SMS

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Freshdesk Ticket Updated to Zendesk Ticket Status to Send Twilio SMS

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Freshdesk Ticket Status to Submit New Zendesk Ticket

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Create New Freshdesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Create New Freshdesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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Create New Freshdesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Freshdesk Update Ticket

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Freshdesk Ticket Updated to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

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New Freshdesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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Freshdesk Contact Updated to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

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Showing 20 journey ideas for Twilio, Zendesk and Freshdesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Freshdesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Freshdesk.