Twilio + Zendesk + Intercom integration

Use Autopilot to create journeys that use the Twilio, Zendesk and Intercom integrations.

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Marketing Automation ideas to integrate Twilio, Zendesk and Intercom.

Intercom Tag to Submit New Zendesk Ticket to Send Twilio SMS

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Add Intercom Tag to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

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New Intercom Lead to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

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New Intercom Lead to Submit New Zendesk Ticket to Send Twilio SMS

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Add Intercom Tag to Submit New Zendesk Ticket to Send Twilio SMS

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Intercom Tag to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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New Intercom Lead to Send Twilio SMS to Submit New Zendesk Ticket

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New Intercom User to Send Twilio SMS to Submit New Zendesk Ticket

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Intercom Tag to Zendesk Ticket Status to Send Twilio SMS

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Add Intercom Tag to Zendesk Ticket Status to Send Twilio SMS

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

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New Intercom User to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

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New Intercom User to Submit New Zendesk Ticket to Send Twilio SMS

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Showing 18 journey ideas for Twilio, Zendesk and Intercom

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Intercom integration

Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Intercom integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Add Intercom Tag
Tag an Intercom lead or user.
New Intercom User
Add any new Intercom user to a journey.
New Intercom Lead
Add any new Intercom lead to a journey.
Intercom Tag
Add an Intercom lead or user to a journey when they are tagged in Intercom.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Intercom.