Twilio + Zendesk + Intercom integration
Use Autopilot to create journeys that use the Twilio, Zendesk and Intercom integrations.
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Marketing Automation ideas to integrate Twilio, Zendesk and Intercom.
New Intercom User to Send Twilio SMS to Submit New Zendesk Ticket
Twilio SMS Received to Add Intercom Tag to Submit New Zendesk Ticket
Twilio SMS Received to Submit New Zendesk Ticket to Add Intercom Tag
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS
New Intercom User to Submit New Zendesk Ticket to Send Twilio SMS
Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS
New Intercom Lead to Send Twilio SMS to Submit New Zendesk Ticket
New Intercom Lead to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Add Intercom Tag to Send Twilio SMS
Intercom Tag to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket
Intercom Tag to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS
Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Add Intercom Tag
Twilio SMS Received to Zendesk Ticket Status to Add Intercom Tag
New Intercom Lead to Submit New Zendesk Ticket to Send Twilio SMS
New Intercom User to Zendesk Ticket Status to Send Twilio SMS
Intercom Tag to Zendesk Ticket Status to Send Twilio SMS
Showing 20 journey ideas for Twilio, Zendesk and Intercom
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Intercom integration
Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Intercom integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
New Intercom User
Adds new Intercom users to a journey.
New Intercom Lead
Adds new Intercom leads to a journey.
Intercom Tag
Adds an Intercom lead or user to a journey when they are tagged in Intercom.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Add Intercom Tag
Tags an Intercom lead or user.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Intercom.
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