Twilio + Zendesk + Lists integration

Use Autopilot to create journeys that use the Twilio, Zendesk and Lists integrations.

Upcoming

Marketing Automation ideas to integrate Twilio, Zendesk and Lists.

Submits New Zendesk Ticket to Send Twilio SMS to Add to List

Try this free

List Trigger to Zendesk Ticket Status to Send Twilio SMS

Try this free

Twilio SMS Received to Add to List to Submit New Zendesk Ticket

Try this free

Twilio SMS Received to Remove From List to Submit New Zendesk Ticket

Try this free

Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

Try this free

Twilio SMS Received to Is on List or Segment to Submit New Zendesk Ticket

Try this free

Removed From List to Submit New Zendesk Ticket to Send Twilio SMS

Try this free

Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

Try this free

Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

Try this free

Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

Try this free

Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

Try this free

Removed From List to Zendesk Ticket Status to Send Twilio SMS

Try this free

Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

Try this free

Removed From List to Send Twilio SMS to Submit New Zendesk Ticket

Try this free

Submits New Zendesk Ticket to Check Lead Status to Send Twilio SMS

Try this free

Twilio SMS Received to Check Lead Status to Submit New Zendesk Ticket

Try this free

Submits New Zendesk Ticket to Remove From List to Send Twilio SMS

Try this free

Submits New Zendesk Ticket to Send Twilio SMS to Remove From List

Try this free

List Trigger to Send Twilio SMS to Submit New Zendesk Ticket

Try this free

Submits New Zendesk Ticket to Add to List to Send Twilio SMS

Try this free

Showing 20 journey ideas for Twilio, Zendesk and Lists

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Lists integration

Lists allow you to easily sort and manage your contacts. Whether it's a newsletter subscription list, a list of attendees of an event, or a list of customers, Autopilot makes it easy to create, manage and communicate with lists.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Lists integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
List Trigger
Add contacts on a list to a journey.
Removed From List
Add a contact to a journey when they are removed from a list.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Is on List or Segment
Check if a contact is on a specific list or smart segment.
Check Lead Status
Check if a lead or contact has a specific status on an opportunity.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Add to List
Add a contact to a list.
Remove From List
Remove a contact from a list.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Lists.