Twilio + Zendesk + Segment integration

Use Autopilot to create journeys that use the Twilio, Zendesk and Segment integrations.

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Marketing Automation ideas to integrate Twilio, Zendesk and Segment.

Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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Segment Event to Send Twilio SMS to Submit New Zendesk Ticket

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Segment Event to Zendesk Ticket Status to Send Twilio SMS

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Send Segment Event

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Submits New Zendesk Ticket to Send Segment Event to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Send Segment Event

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Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Twilio SMS to Send Segment Event

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Segment Event to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Send Segment Event to Submit New Zendesk Ticket

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Showing 14 journey ideas for Twilio, Zendesk and Segment

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Segment integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Segment Event
Add a contact to a journey when they perform a Segment event.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Segment Event
Send a contextual Segment Event.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Segment.