Twilio + Zendesk + SurveyMonkey integration

Use Autopilot to create journeys that use the Twilio, Zendesk and SurveyMonkey integrations.

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Marketing Automation ideas to integrate Twilio, Zendesk and SurveyMonkey.

Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Submits New Zendesk Ticket to Send Twilio SMS to Send SurveyMonkey Survey

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Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

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SurveyMonkey Survey Response to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send SurveyMonkey Survey to Send Twilio SMS

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Send SurveyMonkey Survey to Submit New Zendesk Ticket

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SurveyMonkey Survey Response to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Send SurveyMonkey Survey

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Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Send SurveyMonkey Survey

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SurveyMonkey Survey Response to Submit New Zendesk Ticket to Send Twilio SMS

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Showing 14 journey ideas for Twilio, Zendesk and SurveyMonkey

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the SurveyMonkey integration

SurveyMonkey is the world's leading online survey platform, with more than 3 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. The company was founded in 1999 with a focus on helping people make better decisions, and has built technology based on over 10 years of experience in survey methodology and web development. Customers include 99% of the Fortune 500, academic institutions, organizations and neighborhood soccer leagues everywhere.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the SurveyMonkey integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
SurveyMonkey Survey Response
Triggers a contact into a journey when they respond to a SurveyMonkey survey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send SurveyMonkey Survey
Send a SurveyMonkey survey to the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and SurveyMonkey.