Typeform + Twilio + Freshdesk integration

Use Autopilot to create journeys that use the Typeform, Twilio and Freshdesk integrations.

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Marketing Automation ideas to integrate Typeform, Twilio and Freshdesk.

Twilio SMS Received to Has Submitted Typeform to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Has Submitted Typeform to Send Twilio SMS

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Freshdesk Contact Updated to Has Submitted Typeform to Send Twilio SMS

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Typeform Submitted to Freshdesk Ticket Status to Send Twilio SMS

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Typeform Submitted to Freshdesk Update Ticket to Send Twilio SMS

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New Freshdesk Ticket to Has Submitted Typeform to Send Twilio SMS

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Typeform Submitted to Has Submitted Typeform to Send Twilio SMS

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Freshdesk Ticket Updated to Has Submitted Typeform to Send Twilio SMS

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Typeform Submitted to Send Twilio SMS to Freshdesk Update Ticket

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Freshdesk New Contact to Has Submitted Typeform to Send Twilio SMS

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Twilio SMS Received to Has Submitted Typeform to Send Twilio SMS

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Showing 11 journey ideas for Typeform, Twilio and Freshdesk

About the Typeform integration

Continue the conversations you started on Typeform by automating the next steps of your customer’s journey in Autopilot.

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Typeform integration, Twilio integration and the Freshdesk integration.

Journey Triggers

Typeform Submitted
Add a contact to a journey when they submit a Typeform.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Has Submitted Typeform
Check if a contact has previously submitted a specific Typeform.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Typeform, Twilio and Freshdesk.