Zendesk + Help Scout + Delighted integration

Use Autopilot to create journeys that use the Zendesk, Help Scout and Delighted integrations.

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Marketing Automation ideas to integrate Zendesk, Help Scout and Delighted.

Help Scout Tag to Zendesk Ticket Status to Send Delighted NPS Survey

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Help Scout Create Conversation to Check Delighted NPS Response to Submit New Zendesk Ticket

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Help Scout Create Conversation to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Help Scout Create Conversation to Zendesk Ticket Status to Send Delighted NPS Survey

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Help Scout Satisfaction Rating to Zendesk Ticket Status to Send Delighted NPS Survey

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Help Scout Tag to Check Delighted NPS Response to Submit New Zendesk Ticket

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Help Scout Tag to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Check Delighted NPS Response to Submit New Zendesk Ticket

Try this free

Help Scout Tag to Submit New Zendesk Ticket to Send Delighted NPS Survey

Try this free

Help Scout Satisfaction Rating to Send Delighted NPS Survey to Submit New Zendesk Ticket

Try this free

Help Scout Create Conversation to Submit New Zendesk Ticket to Send Delighted NPS Survey

Try this free

Help Scout Satisfaction Rating to Submit New Zendesk Ticket to Send Delighted NPS Survey

Try this free

Showing 12 journey ideas for Zendesk, Help Scout and Delighted

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Zendesk integration, Help Scout integration and the Delighted integration.

Journey Triggers

Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.

Journey Actions

Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Zendesk, Help Scout and Delighted.