Zendesk + Help Scout + Freshdesk integration

Use Autopilot to create journeys that use the Zendesk, Help Scout and Freshdesk integrations.

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Marketing Automation ideas to integrate Zendesk, Help Scout and Freshdesk.

Help Scout Create Conversation to Submit New Zendesk Ticket to Freshdesk Update Ticket

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Help Scout Tag to Submit New Zendesk Ticket to Freshdesk Update Ticket

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Help Scout Create Conversation to Freshdesk Ticket Status to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Zendesk Ticket Status to Freshdesk Update Ticket

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Help Scout Tag to Freshdesk Update Ticket to Submit New Zendesk Ticket

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Help Scout Create Conversation to Freshdesk Update Ticket to Submit New Zendesk Ticket

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Help Scout Create Conversation to Zendesk Ticket Status to Freshdesk Update Ticket

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Help Scout Satisfaction Rating to Freshdesk Ticket Status to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Freshdesk Update Ticket to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Submit New Zendesk Ticket to Freshdesk Update Ticket

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Help Scout Tag to Freshdesk Ticket Status to Submit New Zendesk Ticket

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Help Scout Tag to Zendesk Ticket Status to Freshdesk Update Ticket

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Showing 12 journey ideas for Zendesk, Help Scout and Freshdesk

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Zendesk integration, Help Scout integration and the Freshdesk integration.

Journey Triggers

Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Zendesk, Help Scout and Freshdesk.