Zendesk + Help Scout + MessageBird integration
Use Autopilot to create journeys that use the Zendesk, Help Scout and MessageBird integrations.
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Marketing Automation ideas to integrate Zendesk, Help Scout and MessageBird.
Help Scout Create Conversation to Zendesk Ticket Status to Send MessageBird SMS
Help Scout Satisfaction Rating to Zendesk Ticket Status to Send MessageBird SMS
Help Scout Tag to Send MessageBird SMS to Submit New Zendesk Ticket
Help Scout Satisfaction Rating to Send MessageBird SMS to Submit New Zendesk Ticket
Help Scout Create Conversation to Send MessageBird SMS to Submit New Zendesk Ticket
Help Scout Tag to Submit New Zendesk Ticket to Send MessageBird SMS
Help Scout Create Conversation to Submit New Zendesk Ticket to Send MessageBird SMS
Help Scout Tag to Zendesk Ticket Status to Send MessageBird SMS
Help Scout Satisfaction Rating to Submit New Zendesk Ticket to Send MessageBird SMS
Showing 9 journey ideas for Zendesk, Help Scout and MessageBird
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
About the MessageBird integration
Create a multi-channel customer journey with personalized SMS messages. MessageBird connects enterprises to their global customers with the world's fastest & most reliable SMS, Voice & Chat APIs. MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Zendesk integration, Help Scout integration and the MessageBird integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send MessageBird SMS
Send a contact a personalized SMS.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Zendesk, Help Scout and MessageBird.
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