Zendesk + Help Scout + Pipedrive integration

Use Autopilot to create journeys that use the Zendesk, Help Scout and Pipedrive integrations.

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Marketing Automation ideas to integrate Zendesk, Help Scout and Pipedrive.

Help Scout Satisfaction Rating to Zendesk Ticket Status to Add Pipedrive Note

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Help Scout Satisfaction Rating to Schedule Pipedrive Activity to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Update Pipedrive Deal to Submit New Zendesk Ticket

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Help Scout Create Conversation to Update Pipedrive Person Field to Submit New Zendesk Ticket

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Help Scout Tag to Submit New Zendesk Ticket to Update Pipedrive Deal Field

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Help Scout Tag to Submit New Zendesk Ticket to Assign Pipedrive Person Owner

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Help Scout Create Conversation to Add Pipedrive Deal to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Zendesk Ticket Status to Assign Pipedrive Person Owner

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Help Scout Satisfaction Rating to Submit New Zendesk Ticket to Schedule Pipedrive Activity

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Help Scout Create Conversation to Zendesk Ticket Status to Add Pipedrive Deal

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Help Scout Satisfaction Rating to Update Pipedrive Person Field to Submit New Zendesk Ticket

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Help Scout Create Conversation to Submit New Zendesk Ticket to Add Pipedrive Note

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Help Scout Create Conversation to Submit New Zendesk Ticket to Update Pipedrive Deal

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Help Scout Satisfaction Rating to Update Pipedrive Deal Field to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Submit New Zendesk Ticket to Add Pipedrive Deal

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Help Scout Tag to Update Pipedrive Person Field to Submit New Zendesk Ticket

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Help Scout Create Conversation to Zendesk Ticket Status to Update Pipedrive Person Field

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Help Scout Tag to Schedule Pipedrive Activity to Submit New Zendesk Ticket

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Help Scout Create Conversation to Submit New Zendesk Ticket to Assign Pipedrive Person Owner

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Help Scout Tag to Update Pipedrive Deal to Submit New Zendesk Ticket

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Showing 20 journey ideas for Zendesk, Help Scout and Pipedrive

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

About the Pipedrive integration

Pipedrive is a sales management tool designed to help small sales teams manage intricate or lengthy sales processes. They realized that the CRM landscape was populated by software designed to please the top brass while ignoring the needs of the people doing the actual selling. The Pipedrive integration adds email marketing, lead nurturing and marketing automation capabilities to Pipedrive. It's an email marketing integration for Pipedrive that helps you nurture leads over the course of a long sales cycle.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Zendesk integration, Help Scout integration and the Pipedrive integration.

Journey Triggers

Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Person Field Match
Add a contact to a journey when a particular Pipedrive person field meets your criteria (e.g. contains a particular word).
Pipedrive Deal Status Match
Add a contact associated with a deal to a journey when the deal status matches your criteria.
Pipedrive Deal Stage Match
Add a contact associated with a deal to a journey when the deal stage matches your criteria.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Pipedrive Person Field
Check if a Pipedrive person field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Pipedrive Deal Stage
Check the stage of the latest deal associated with a contact.
Check Pipedrive Deal Field
Check if a Pipedrive deal field is a specific value, or meets some other criteria (e.g. contains a particular word).

Journey Actions

Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Update Pipedrive Person Field
Update a Pipedrive person field to a specific value.
Update Pipedrive Deal
Update the pipeline, stage and/or status of a deal.
Assign Pipedrive Person Owner
Assign a person in Pipedrive. Supports round robin assignment.
Schedule Pipedrive Activity
Create a contextual Pipedrive activity.
Add Pipedrive Deal
Create a contextual Pipedrive deal.
Add Pipedrive Note
Create a contextual Pipedrive note.
Update Pipedrive Deal Field
Update a Pipedrive deal field to a specific value.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Zendesk, Help Scout and Pipedrive.