Zendesk is a service platform that builds software to empower organization and customer relationships.
Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Autopilot makes it easier than ever to score your leads. It's all visual and easy to setup, so everyone on your team can get involved. On top of this, you can use the Change Score action to increase or decrease any number field. This means you can go beyond lead scoring and score other things that matter to your team such as product usage, email interactions (e.g. number of opens) and more.