Send a Delighted NPS Survey When a New User is Added

Send out NPS surveys to new Intercom users.

About this template

Use this journey to send out NPS surveys to new Intercom users in their first 15 days of using your product, and follow up the response by tagging them in Intercom
Tags: Customer Retention and Intercom Marketing
Integrations: Intercom, Delighted

About Autopilot

Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.

Shapes used in this journey


Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
New Intercom User
Add any new Intercom user to a journey.


Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.

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