Onboarding a New Intercom User

Onboard your new Intercom users and stay top of mind with regular touch points.

About this template

This Onboarding journey allows you to welcome your newest Intercom users, and ensure they are kept sufficiently engaged as they commence using your product.
Tags: Customer Onboarding, Lead Nurturing, and Intercom Marketing
Integrations: Intercom, Twilio

About Autopilot

Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.

Shapes used in this journey


New Intercom User
Add any new Intercom user to a journey.


Add to List
Add a contact to a list.
Send Email
Send a contact a personalized marketing or transactional email.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.

More marketing automation templates

What’s Autopilot? Watch this video to learn more.