Delighted + Zendesk + Salesforce integration

Use Autopilot to create journeys that use the Delighted, Zendesk and Salesforce integrations.

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Marketing Automation ideas to integrate Delighted, Zendesk and Salesforce.

Delighted NPS Response to Assign Salesforce Lead to Group to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Delighted NPS Survey

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Delighted NPS Response to Zendesk Ticket Status to Assign Salesforce Lead to Group

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Delighted NPS Response to Zendesk Ticket Status to Update Salesforce Field

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Submits New Zendesk Ticket to Send Delighted NPS Survey to Create Salesforce Opportunity

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Delighted NPS Response to Zendesk Ticket Status to Create Salesforce Opportunity

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Delighted NPS Response to Check Salesforce Field to Submit New Zendesk Ticket

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Salesforce Campaign Trigger to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Delighted NPS Response to Submit New Zendesk Ticket to Create Salesforce Opportunity

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Submits New Zendesk Ticket to Check Delighted NPS Response to Add Salesforce Task

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Salesforce Field Changed to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Delighted NPS Response to Create Salesforce Opportunity to Submit New Zendesk Ticket

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Delighted NPS Response to Submit New Zendesk Ticket to Add Salesforce Task

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Salesforce Campaign Trigger to Check Delighted NPS Response to Submit New Zendesk Ticket

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Delighted NPS Response to Assign Salesforce Lead to Submit New Zendesk Ticket

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Delighted NPS Response to Zendesk Ticket Status to Send Delighted NPS Survey

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Delighted NPS Response to Submit New Zendesk Ticket to Assign Salesforce Lead

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Delighted NPS Response to Zendesk Ticket Status to Add Salesforce Task

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Submits New Zendesk Ticket to Check Delighted NPS Response to Submit New Zendesk Ticket

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Salesforce Field Changed to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Showing 20 journey ideas for Delighted, Zendesk and Salesforce

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Salesforce integration

Align sales and marketing with Autopilot's best-in-class Salesforce integration. Sync data bi-directionally, map custom fields, assign leads and trigger journeys based on lead status, campaign status and more.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Zendesk integration and the Salesforce integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Salesforce Campaign Trigger
Add members of a Salesforce campaign to a journey.
Salesforce Field Changed
Add a contact to a journey when a particular Salesforce field meets your criteria (e.g. contains a particular word).

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Salesforce Field
Check if a Salesforce field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Salesforce Campaign Member Status
Check if a lead or contact has a specific status on a campaign.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Create Salesforce Opportunity
Create a contextual Salesforce opportunity.
Assign Salesforce Lead
Assign a lead in Salesforce and set their lead source and lead status.
Set Salesforce Campaign Member Status
Set a lead or contact's status on a Salesforce campaign.
Add Salesforce Task
Create a contextual Salesforce task.
Assign Salesforce Lead to Group
Randomly assign a lead in Salesforce from a group that you define, and set their lead source and lead status.
Update Salesforce Field
Update a Salesforce field to a specific value.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Zendesk and Salesforce.