Delighted + Zendesk + Sendgrid integration

Use Autopilot to create journeys that use the Delighted, Zendesk and Sendgrid integrations.

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Marketing Automation ideas to integrate Delighted, Zendesk and Sendgrid.

Submits New Zendesk Ticket to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Delighted NPS Response to Send Sendgrid Transactional Email to Submit New Zendesk Ticket

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Delighted NPS Response to Send Delighted NPS Survey to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Delighted NPS Survey

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Submits New Zendesk Ticket to Send Delighted NPS Survey to Send Sendgrid Transactional Email

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Delighted NPS Response to Submit New Zendesk Ticket to Send Sendgrid Transactional Email

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Delighted NPS Response to Zendesk Ticket Status to Send Delighted NPS Survey

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Delighted NPS Response to Zendesk Ticket Status to Send Sendgrid Transactional Email

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Submits New Zendesk Ticket to Send Sendgrid Transactional Email to Send Delighted NPS Survey

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Delighted NPS Response to Check Delighted NPS Response to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Submits New Zendesk Ticket to Check Delighted NPS Response to Submit New Zendesk Ticket

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Delighted NPS Response to Submit New Zendesk Ticket to Send Delighted NPS Survey

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Submits New Zendesk Ticket to Check Delighted NPS Response to Send Sendgrid Transactional Email

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Showing 14 journey ideas for Delighted, Zendesk and Sendgrid

About the Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Sendgrid integration

SendGrid is a proven, cloud-based customer communication platform that drives engagement and business growth. SendGrid is a leader in email deliverability and its proven, cloud-based platform successfully delivers over 30 billion emails each month for Internet and mobile-based customers like Airbnb, Pandora, HubSpot, Spotify, Uber and FourSquare as well as more traditional enterprises like Intuit and Costco.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Delighted integration, Zendesk integration and the Sendgrid integration.

Journey Triggers

Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Sendgrid Transactional Email
Send a transactional email from Sendgrid.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Zendesk and Sendgrid.