MessageBird + SurveyMonkey + Freshdesk integration

Use Autopilot to create journeys that use the MessageBird, SurveyMonkey and Freshdesk integrations.

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Marketing Automation ideas to integrate MessageBird, SurveyMonkey and Freshdesk.

Create New Freshdesk Ticket to Send SurveyMonkey Survey to Send MessageBird SMS

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SurveyMonkey Survey Response to Send MessageBird SMS to Send SurveyMonkey Survey

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Freshdesk New Contact to Send MessageBird SMS to Send SurveyMonkey Survey

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Freshdesk Contact Updated to Send SurveyMonkey Survey to Send MessageBird SMS

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New Freshdesk Ticket to Send MessageBird SMS to Send SurveyMonkey Survey

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Freshdesk Ticket Updated to Send MessageBird SMS to Send SurveyMonkey Survey

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Freshdesk New Contact to Send SurveyMonkey Survey to Send MessageBird SMS

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Freshdesk Contact Updated to Send MessageBird SMS to Send SurveyMonkey Survey

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SurveyMonkey Survey Response to Freshdesk Update Ticket to Send MessageBird SMS

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SurveyMonkey Survey Response to Send MessageBird SMS to Freshdesk Update Ticket

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New Freshdesk Ticket to Send SurveyMonkey Survey to Send MessageBird SMS

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Create New Freshdesk Ticket to Send MessageBird SMS to Send SurveyMonkey Survey

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SurveyMonkey Survey Response to Freshdesk Ticket Status to Send MessageBird SMS

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SurveyMonkey Survey Response to Send SurveyMonkey Survey to Send MessageBird SMS

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Freshdesk Ticket Updated to Send SurveyMonkey Survey to Send MessageBird SMS

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Showing 15 journey ideas for MessageBird, SurveyMonkey and Freshdesk

About the MessageBird integration

Create a multi-channel customer journey with personalized SMS messages. MessageBird connects enterprises to their global customers with the world's fastest & most reliable SMS, Voice & Chat APIs. MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

About the SurveyMonkey integration

SurveyMonkey is the world's leading online survey platform, with more than 3 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. The company was founded in 1999 with a focus on helping people make better decisions, and has built technology based on over 10 years of experience in survey methodology and web development. Customers include 99% of the Fortune 500, academic institutions, organizations and neighborhood soccer leagues everywhere.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the MessageBird integration, SurveyMonkey integration and the Freshdesk integration.

Journey Triggers

SurveyMonkey Survey Response
Triggers a contact into a journey when they respond to a SurveyMonkey survey.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send MessageBird SMS
Send a contact a personalized SMS.
Send SurveyMonkey Survey
Send a SurveyMonkey survey to the contact in the journey.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like MessageBird, SurveyMonkey and Freshdesk.