Segment + Custom Fields + Zendesk integration

Use Autopilot to create journeys that use the Segment, Custom Fields and Zendesk integrations.

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Marketing Automation ideas to integrate Segment, Custom Fields and Zendesk.

Field Match to Zendesk Ticket Status to Send Segment Event

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Field Match to Check Field to Send Segment Event

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Segment Event to Zendesk Ticket Status to Update Field

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Submits New Zendesk Ticket to Send Segment Event to Update Field

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Segment Event to Update Field to Submit New Zendesk Ticket

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Field Match to Update Field to Send Segment Event

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Field Match to Send Segment Event to Update Field

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Field Match to Submit New Zendesk Ticket to Send Segment Event

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Field Match to Send Segment Event to Submit New Zendesk Ticket

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Segment Event to Check Field to Send Segment Event

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Submits New Zendesk Ticket to Update Field to Send Segment Event

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Segment Event to Submit New Zendesk Ticket to Update Field

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Submits New Zendesk Ticket to Check Field to Send Segment Event

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Segment Event to Check Field to Submit New Zendesk Ticket

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Segment Event to Send Segment Event to Update Field

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Segment Event to Update Field to Send Segment Event

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Showing 16 journey ideas for Segment, Custom Fields and Zendesk

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Custom Fields integration

Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Custom Fields integration and the Zendesk integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Update Field
Update a field to a specific value.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Custom Fields and Zendesk.