Segment + Intercom + Freshdesk integration

Use Autopilot to create journeys that use the Segment, Intercom and Freshdesk integrations.

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Marketing Automation ideas to integrate Segment, Intercom and Freshdesk.

Intercom Tag to Freshdesk Ticket Status to Send Segment Event

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New Intercom User to Send Segment Event to Freshdesk Update Ticket

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New Intercom Lead to Freshdesk Update Ticket to Send Segment Event

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Intercom Tag to Freshdesk Update Ticket to Send Segment Event

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Add Intercom Tag to Send Segment Event to Freshdesk Update Ticket

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New Intercom Lead to Freshdesk Ticket Status to Send Segment Event

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New Intercom User to Freshdesk Update Ticket to Send Segment Event

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New Intercom Lead to Send Segment Event to Freshdesk Update Ticket

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Intercom Tag to Send Segment Event to Freshdesk Update Ticket

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Add Intercom Tag to Freshdesk Ticket Status to Send Segment Event

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New Intercom User to Freshdesk Ticket Status to Send Segment Event

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Add Intercom Tag to Freshdesk Update Ticket to Send Segment Event

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Showing 12 journey ideas for Segment, Intercom and Freshdesk

About the Segment integration

Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.

About the Intercom integration

Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Segment integration, Intercom integration and the Freshdesk integration.

Journey Triggers

Segment Event
Add a contact to a journey when they perform a Segment event.
Add Intercom Tag
Tag an Intercom lead or user.
New Intercom User
Add any new Intercom user to a journey.
New Intercom Lead
Add any new Intercom lead to a journey.
Intercom Tag
Add an Intercom lead or user to a journey when they are tagged in Intercom.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Intercom and Freshdesk.