Twilio + Lead Scoring + Help Scout integration

Use Autopilot to create journeys that use the Twilio, Lead Scoring and Help Scout integrations.

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Marketing Automation ideas to integrate Twilio, Lead Scoring and Help Scout.

Help Scout Tag to Send Twilio SMS to Change Score

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Twilio SMS Received to Change Score to Send Twilio SMS

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Help Scout Create Conversation to Send Twilio SMS to Change Score

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Help Scout Create Conversation to Change Score to Send Twilio SMS

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Help Scout Tag to Change Score to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Twilio SMS to Change Score

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Help Scout Satisfaction Rating to Change Score to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Change Score

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Showing 8 journey ideas for Twilio, Lead Scoring and Help Scout

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Lead Scoring integration

Autopilot makes it easier than ever to score your leads. It's all visual and easy to setup, so everyone on your team can get involved. On top of this, you can use the Change Score action to increase or decrease any number field. This means you can go beyond lead scoring and score other things that matter to your team such as product usage, email interactions (e.g. number of opens) and more.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Lead Scoring integration and the Help Scout integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Change Score
Increases or decrease a number field by a specific amount.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Lead Scoring and Help Scout.