Twilio + Lists + Help Scout integration

Use Autopilot to create journeys that use the Twilio, Lists and Help Scout integrations.

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Marketing Automation ideas to integrate Twilio, Lists and Help Scout.

Help Scout Tag to Add to List to Send Twilio SMS

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Help Scout Create Conversation to Remove From List to Send Twilio SMS

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Removed From List to Add to List to Send Twilio SMS

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Help Scout Satisfaction Rating to Check Lead Status to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Twilio SMS to Remove From List

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List Trigger to Remove From List to Send Twilio SMS

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Help Scout Create Conversation to Add to List to Send Twilio SMS

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Help Scout Satisfaction Rating to Remove From List to Send Twilio SMS

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Help Scout Tag to Send Twilio SMS to Add to List

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Help Scout Satisfaction Rating to Is on List or Segment to Send Twilio SMS

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Removed From List to Send Twilio SMS to Add to List

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Help Scout Create Conversation to Check Lead Status to Send Twilio SMS

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Help Scout Satisfaction Rating to Add to List to Send Twilio SMS

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Help Scout Create Conversation to Send Twilio SMS to Add to List

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Removed From List to Send Twilio SMS to Remove From List

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Help Scout Tag to Remove From List to Send Twilio SMS

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Help Scout Create Conversation to Is on List or Segment to Send Twilio SMS

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Help Scout Tag to Check Lead Status to Send Twilio SMS

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Help Scout Create Conversation to Send Twilio SMS to Remove From List

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Help Scout Tag to Is on List or Segment to Send Twilio SMS

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Showing 20 journey ideas for Twilio, Lists and Help Scout

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Lists integration

Lists allow you to easily sort and manage your contacts. Whether it's a newsletter subscription list, a list of attendees of an event, or a list of customers, Autopilot makes it easy to create, manage and communicate with lists.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Lists integration and the Help Scout integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
List Trigger
Add contacts on a list to a journey.
Removed From List
Add a contact to a journey when they are removed from a list.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.

Conditions

Is on List or Segment
Check if a contact is on a specific list or smart segment.
Check Lead Status
Check if a lead or contact has a specific status on an opportunity.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Add to List
Add a contact to a list.
Remove From List
Remove a contact from a list.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Lists and Help Scout.