Twilio + Salesforce + Intercom integration

Use Autopilot to create journeys that use the Twilio, Salesforce and Intercom integrations.

Marketing Automation ideas to integrate Twilio, Salesforce and Intercom.

Twilio SMS Received to Create Salesforce Opportunity to Add Intercom Tag

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Twilio SMS Received to Assign Salesforce Lead to Add Intercom Tag

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Twilio SMS Received to Set Salesforce Campaign Member Status to Add Intercom Tag

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Twilio SMS Received to Add Salesforce Task to Add Intercom Tag

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Twilio SMS Received to Check Salesforce Field to Add Intercom Tag

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Twilio SMS Received to Check Salesforce Campaign Member Status to Add Intercom Tag

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Twilio SMS Received to Assign Salesforce Lead to Group to Add Intercom Tag

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Twilio SMS Received to Update Salesforce Field to Add Intercom Tag

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Twilio SMS Received to Add Intercom Tag to Create Salesforce Opportunity

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Twilio SMS Received to Add Intercom Tag to Assign Salesforce Lead

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Twilio SMS Received to Add Intercom Tag to Set Salesforce Campaign Member Status

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Twilio SMS Received to Add Intercom Tag to Add Salesforce Task

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Twilio SMS Received to Add Intercom Tag to Assign Salesforce Lead to Group

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Twilio SMS Received to Add Intercom Tag to Update Salesforce Field

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Salesforce Campaign Trigger to Send Twilio SMS to Add Intercom Tag

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Salesforce Campaign Trigger to Add Intercom Tag to Send Twilio SMS

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Salesforce Field Changed to Send Twilio SMS to Add Intercom Tag

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Salesforce Field Changed to Add Intercom Tag to Send Twilio SMS

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New Intercom User to Send Twilio SMS to Create Salesforce Opportunity

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New Intercom User to Send Twilio SMS to Assign Salesforce Lead

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New Intercom User to Send Twilio SMS to Set Salesforce Campaign Member Status

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New Intercom User to Send Twilio SMS to Add Salesforce Task

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New Intercom User to Send Twilio SMS to Assign Salesforce Lead to Group

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New Intercom User to Send Twilio SMS to Update Salesforce Field

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New Intercom User to Create Salesforce Opportunity to Send Twilio SMS

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New Intercom User to Assign Salesforce Lead to Send Twilio SMS

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New Intercom User to Set Salesforce Campaign Member Status to Send Twilio SMS

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New Intercom User to Add Salesforce Task to Send Twilio SMS

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New Intercom User to Check Salesforce Field to Send Twilio SMS

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New Intercom User to Check Salesforce Campaign Member Status to Send Twilio SMS

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New Intercom User to Assign Salesforce Lead to Group to Send Twilio SMS

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New Intercom User to Update Salesforce Field to Send Twilio SMS

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New Intercom Lead to Send Twilio SMS to Create Salesforce Opportunity

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New Intercom Lead to Send Twilio SMS to Assign Salesforce Lead

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New Intercom Lead to Send Twilio SMS to Set Salesforce Campaign Member Status

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New Intercom Lead to Send Twilio SMS to Add Salesforce Task

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New Intercom Lead to Send Twilio SMS to Assign Salesforce Lead to Group

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New Intercom Lead to Send Twilio SMS to Update Salesforce Field

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New Intercom Lead to Create Salesforce Opportunity to Send Twilio SMS

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New Intercom Lead to Assign Salesforce Lead to Send Twilio SMS

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New Intercom Lead to Set Salesforce Campaign Member Status to Send Twilio SMS

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New Intercom Lead to Add Salesforce Task to Send Twilio SMS

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New Intercom Lead to Check Salesforce Field to Send Twilio SMS

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New Intercom Lead to Check Salesforce Campaign Member Status to Send Twilio SMS

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New Intercom Lead to Assign Salesforce Lead to Group to Send Twilio SMS

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New Intercom Lead to Update Salesforce Field to Send Twilio SMS

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Intercom Tag to Send Twilio SMS to Create Salesforce Opportunity

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Intercom Tag to Send Twilio SMS to Assign Salesforce Lead

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Intercom Tag to Send Twilio SMS to Set Salesforce Campaign Member Status

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Intercom Tag to Send Twilio SMS to Add Salesforce Task

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Intercom Tag to Send Twilio SMS to Assign Salesforce Lead to Group

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Intercom Tag to Send Twilio SMS to Update Salesforce Field

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Intercom Tag to Create Salesforce Opportunity to Send Twilio SMS

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Intercom Tag to Assign Salesforce Lead to Send Twilio SMS

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Intercom Tag to Set Salesforce Campaign Member Status to Send Twilio SMS

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Intercom Tag to Add Salesforce Task to Send Twilio SMS

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Intercom Tag to Check Salesforce Field to Send Twilio SMS

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Intercom Tag to Check Salesforce Campaign Member Status to Send Twilio SMS

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Intercom Tag to Assign Salesforce Lead to Group to Send Twilio SMS

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Intercom Tag to Update Salesforce Field to Send Twilio SMS

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Twilio SMS Received to Check Salesforce Field to Send Twilio SMS

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Twilio SMS Received to Set Salesforce Campaign Member Status to Add Intercom Tag

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Intercom Tag to Add Salesforce Task to Send Twilio SMS

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Salesforce Campaign Trigger to Send Twilio SMS to Add Salesforce Task

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New Intercom Lead to Check Salesforce Campaign Member Status to Send Twilio SMS

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Salesforce Campaign Trigger to Send Twilio SMS to Create Salesforce Opportunity

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Salesforce Campaign Trigger to Send Twilio SMS to Add Intercom Tag

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Twilio SMS Received to Update Salesforce Field to Send Twilio SMS

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Salesforce Campaign Trigger to Add Salesforce Task to Send Twilio SMS

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Intercom Tag to Send Twilio SMS to Assign Salesforce Lead to Group

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Salesforce Field Changed to Check Salesforce Campaign Member Status to Send Twilio SMS

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Twilio SMS Received to Set Salesforce Campaign Member Status to Send Twilio SMS

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New Intercom User to Send Twilio SMS to Add Salesforce Task

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New Intercom User to Check Salesforce Field to Send Twilio SMS

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New Intercom User to Send Twilio SMS to Update Salesforce Field

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Salesforce Campaign Trigger to Check Salesforce Campaign Member Status to Send Twilio SMS

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Intercom Tag to Send Twilio SMS to Set Salesforce Campaign Member Status

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Salesforce Field Changed to Assign Salesforce Lead to Group to Send Twilio SMS

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Salesforce Campaign Trigger to Update Salesforce Field to Send Twilio SMS

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New Intercom Lead to Send Twilio SMS to Update Salesforce Field

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Showing 80 journey ideas for Twilio, Salesforce and Intercom

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Salesforce integration

Align sales and marketing with Autopilot's best-in-class Salesforce integration. Sync data bi-directionally, map custom fields, assign leads and trigger journeys based on lead status, campaign status and more.

About the Intercom integration

Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Salesforce integration and the Intercom integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Salesforce Campaign Trigger
Add members of a Salesforce campaign to a journey.
Salesforce Field Changed
Add a contact to a journey when a particular Salesforce field's value meets your criteria (e.g. contains a particular word).
New Intercom User
Adds new Intercom users to a journey.
New Intercom Lead
Adds new Intercom leads to a journey.
Intercom Tag
Adds an Intercom lead or user to a journey when they are tagged in Intercom.

Conditions

Check Salesforce Field
Check if a Salesforce field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Salesforce Campaign Member Status
Check if a lead or contact has a specific status on a campaign.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Create Salesforce Opportunity
Create a contextual Salesforce opportunity.
Assign Salesforce Lead
Assign a lead in Salesforce and set their lead source and lead status.
Set Salesforce Campaign Member Status
Set a lead or contact's status on a Salesforce campaign.
Add Salesforce Task
Create a contextual Salesforce task.
Assign Salesforce Lead to Group
Randomly assign a lead in Salesforce from a group that you define, and set their lead source and lead status.
Update Salesforce Field
Update a Salesforce field to a specific value.
Add Intercom Tag
Tags an Intercom lead or user.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Salesforce and Intercom.