Twilio + Shopify + Zendesk integration

Use Autopilot to create journeys that use the Twilio, Shopify and Zendesk integrations.

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Marketing Automation ideas to integrate Twilio, Shopify and Zendesk.

New Shopify Customer to Send Twilio SMS to Submit New Zendesk Ticket

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New Shopify Customer to Zendesk Ticket Status to Send Twilio SMS

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Has Abandoned Shopify Cart to Send Twilio SMS to Submit New Zendesk Ticket

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Has Abandoned Shopify Cart to Submit New Zendesk Ticket to Send Twilio SMS

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Has Abandoned Shopify Cart to Zendesk Ticket Status to Send Twilio SMS

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Shopify Abandoned Cart to Submit New Zendesk Ticket to Send Twilio SMS

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Shopify Abandoned Cart to Send Twilio SMS to Submit New Zendesk Ticket

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New Shopify Customer to Submit New Zendesk Ticket to Send Twilio SMS

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Shopify Abandoned Cart to Zendesk Ticket Status to Send Twilio SMS

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Showing 9 journey ideas for Twilio, Shopify and Zendesk

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Shopify integration

Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Shopify currently powers over 377,500 businesses in approximately 175 countries and is trusted by brands such as Tesla, Red Bull, Nestle, GE, Kylie Cosmetics, and many more.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Shopify integration and the Zendesk integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Has Abandoned Shopify Cart
Check if the contact has a current Shopify abandoned cart.
Shopify Abandoned Cart
Add a new contact to a journey when they abandon a Shopify cart.
New Shopify Customer
Triggers a contact into a journey when a new customer is added to Shopify.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Shopify and Zendesk.