Twilio + Zendesk + Drift integration

Use Autopilot to create journeys that use the Twilio, Zendesk and Drift integrations.

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Marketing Automation ideas to integrate Twilio, Zendesk and Drift.

New Drift Contact to Zendesk Ticket Status to Send Twilio SMS

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Drift Goal Reached to Zendesk Ticket Status to Send Twilio SMS

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

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Drift Goal Reached to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

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New Drift Contact to Send Twilio SMS to Submit New Zendesk Ticket

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New Drift Contact to Submit New Zendesk Ticket to Send Twilio SMS

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

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Drift Goal Reached to Send Twilio SMS to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

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Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

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Showing 12 journey ideas for Twilio, Zendesk and Drift

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Drift integration

Combine the power of Drift and Autopilot to create a seamless and engaging experience for your leads and customers. Add new Drift contacts to Autopilot automatically, and trigger Autopilot journeys when someone reaches a goal in Drift. Converting Drift leads has never been this easy.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Drift integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
New Drift Contact
Add any new Drift contact to a journey.
Drift Goal Reached
Add a contact to a journey when they reach a goal in Drift.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Drift.