Zendesk + Help Scout + Lists integration

Use Autopilot to create journeys that use the Zendesk, Help Scout and Lists integrations.

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Marketing Automation ideas to integrate Zendesk, Help Scout and Lists.

Help Scout Satisfaction Rating to Zendesk Ticket Status to Add to List

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Help Scout Tag to Submit New Zendesk Ticket to Add to List

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Help Scout Tag to Add to List to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Add to List to Submit New Zendesk Ticket

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Help Scout Tag to Check Lead Status to Submit New Zendesk Ticket

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Help Scout Create Conversation to Check Lead Status to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Submit New Zendesk Ticket to Remove From List

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Help Scout Tag to Is on List or Segment to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Check Lead Status to Submit New Zendesk Ticket

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Help Scout Create Conversation to Submit New Zendesk Ticket to Add to List

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Help Scout Satisfaction Rating to Zendesk Ticket Status to Remove From List

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Help Scout Create Conversation to Zendesk Ticket Status to Remove From List

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Help Scout Tag to Remove From List to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Submit New Zendesk Ticket to Add to List

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Help Scout Tag to Submit New Zendesk Ticket to Remove From List

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Help Scout Satisfaction Rating to Remove From List to Submit New Zendesk Ticket

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Help Scout Satisfaction Rating to Is on List or Segment to Submit New Zendesk Ticket

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Help Scout Tag to Zendesk Ticket Status to Remove From List

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Help Scout Create Conversation to Zendesk Ticket Status to Add to List

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Help Scout Tag to Zendesk Ticket Status to Add to List

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Showing 20 journey ideas for Zendesk, Help Scout and Lists

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

About the Lists integration

Lists allow you to easily sort and manage your contacts. Whether it's a newsletter subscription list, a list of attendees of an event, or a list of customers, Autopilot makes it easy to create, manage and communicate with lists.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Zendesk integration, Help Scout integration and the Lists integration.

Journey Triggers

Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
List Trigger
Add contacts on a list to a journey.
Removed From List
Add a contact to a journey when they are removed from a list.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Is on List or Segment
Check if a contact is on a specific list or smart segment.
Check Lead Status
Check if a lead or contact has a specific status on an opportunity.

Journey Actions

Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Add to List
Add a contact to a list.
Remove From List
Remove a contact from a list.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Zendesk, Help Scout and Lists.