Effective date: 17 November 2017
AutopilotHQ, Inc. (“Autopilot,” “we” or “us”) makes available certain online tools, including its Autopilot services, comprised of certain “software as a service” offerings that include tools, content and resources that allow you to automate your sales and marketing processes.
In this Policy, the following definitions apply:
- The term “Customer” means a customer of Autopilot who is a user of the Site and a subscriber of the Services.
- The term “Consumer” means a customer or user of a website developed and operated by an Autopilot Customer.
Personal information we collect and receive
About our customers
Account Information. Customers may browse our Site without creating an online account, but to use our Services you must create an account. To create an account, you must enter your full first and last name, business name and email address.
Payment Information. When you subscribe to our Services, we collect your billing address, credit/debit card number, expiration date, and other billing information necessary to process the transaction. We use this information to process your transaction.
History and Usage. We also collect information about our Customers’ use of the Services, including their order history, Services usage and other similar information.
Facebook. We allow Customers to “Like” our Site and Services through their Facebook Account. However, while we do track which Customers choose to “Like” us, at this time we do not collect any information from Facebook about Customers who choose to “Like” us.
Other Information. In addition, we may ask Customers to submit certain optional information about their business, such as their industry, target customers or demographics, and other information. We may also collect or receive information from third parties (e.g. Slack.com), and public records and sources. We may combine such information with the Personal Information we have collected about Customers.
About Visitors to our Site
We automatically collect through our Site and Services, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type, domain name, referring URL, page views and information relating to the device through which users access the Site. We may combine this information with the Personal Information we have collected about Customers.
While we do not directly collect any Personal Information from Consumers or users of our Customers’ websites, we may collect certain non-personally-identifiable information about Consumers that use our Customers’ websites, in order to provide Customers with information about how their sites are accessed and used. For example, we may receive IP address, browser type, domain name, referring URL, page views and information relating to the device through which Consumers access our Customers’ Site.
How we use personal information
We use the Personal Information we collect online for the following types of purposes:
- to provide our products and Services to Customers, including to generate reports for Customers about visitors to their Sites;
- to process payments and orders;
- to respond to requests or inquiries from Customers, to communicate with Customers about their accounts or orders, and for similar customer-service-related purposes;
- to effectuate or enforce a transaction or agreement with a Customer;
- to tailor the information we send or display to Customers;
- to send marketing and promotional e-mails to our Customers (not Consumers); and
- to improve our Site, offerings or services and to better understand how users access and use our Site and offerings, on an aggregated and individualized basis.
How we disclose personal information
We may disclose any of the Personal Information we collect or receive through our Site and Services as follows:
- to our contractors or service providers who provide services or perform functions on our behalf;
- in response to a subpoena or other legal process by a governmental entity or third party, or if otherwise required by law;
- to protect or enforce our rights or property, including as evidence in litigation in which we are involved;
- in the event of the sale or dissolution (bankruptcy) of assets, in whole or in part, of Autopilot or any of its affiliates; and
We will not disclose Personal Information to any third parties for such third parties’ own marketing purposes, unless we first receive your consent. However, we may share aggregate or non-personally identifying information with third parties for marketing, advertising, research or other purposes.
Cookies and analytics
Web Beacons. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, that are used to track the online movements of Web users. In contrast to cookies, which are stored on your computer’s hard drive, Web beacons are embedded invisibly on webpages and may not be disabled or controlled through your browser.
Third Parties. As noted, we may also engage third parties to track and analyze site activity on our behalf. To do so, these third parties may place cookies or web beacons to track user activity on our Site. We use the data collected by such third parties to help us administer and improve the quality of the Site and to analyze usage of the Site.
Customer websites and content
To Our Customers. You may opt-in to receive emails from us about information that we believe may be of interest to you as well as news and offers from us or other third parties, which may include our newsletter or information about special offers, products or offerings, or other items.
If, at any time, you would like to stop receiving these promotional e-mails, you may follow the opt-out instructions contained in any such e-mail. If you opt-out of receiving emails or promotions from us, we still may send you e-mail about your account, any Services you have requested or received from us, or for other customer-service purposes.
We will not send emails to Consumers or users of our Customers’ websites. However, our Customers may use Autopilot’s Service to send commercial e-mails to users or Consumers. Under our policies, Customers may only use the Service to send commercial emails to users or Consumers who have opted in to receiving such e-mails. Each email sent by a Customer through our Service contains an opt-out mechanism through which you may tell a Customer you do not wish to receive future marketing emails from the Customer. However, we are not responsible for the emails sent by our Customers, through our Services, and we cannot guarantee that Consumers will follow our policies or comply with applicable laws. Consumers can report suspected abuse to firstname.lastname@example.org.
Consent to transfer information to the United States and Australia
Please note that information we collect or receive may be transferred to and processed in the United States and in Australia. By using our Site and Services, you consent to the transfer and processing of your Personal Information in the United States and Australia, jurisdictions which may not provide the same level of protection that exists in other countries such as those in the European Economic Area. Your consent is voluntary. If, however, you do not consent, we will not be able to provide you with our Services.
We use commercially reasonable physical, technical and administrative measures to protect the security of the Personal Information that we collect or receive from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time.
EU - U.S. and Swiss - U.S. Privacy Shield
With respect to the Personal Information we receive from or on behalf of our customers in the EU and Switzerland, AutopilotHQ, Inc. in the U.S. complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce. You can review our Privacy Shield Notice at https://www.autopilothq.com/legal/privacy-shield
Access to personal information
In most circumstances Autopilot allows Customers to access the personal information Autopilot holds about them. However, access may be denied where Autopilot is permitted or required by law to deny access to such information.
How to contact us