Terms of use

1. Introduction and acceptance of terms

The Autopilot Service

AutopilotHQ, Inc. (“Autopilot”) is providing a software as a service offering comprising:

(a) a platform with a collection of applications and tools (the availability of which is based on the plan and any add-ons that you select, for more information go to http://www.autopilothq.com/) to allow you to automate your sales and marketing processes; and

(b) other supporting products and services (together, the “Service”).

The following terms and conditions (“Terms”) are between you and Autopilot and constitute a binding legal agreement that governs your use of the Service (“Agreement”). By using the Service or this website you are agreeing to accept and comply with the Terms, which Autopilot may update at any time without notice. You should visit this page periodically to review the then-current Terms. You understand and agree that your continued use of the Service after the Terms have changed constitutes your acceptance of the Terms as revised.

To use and/or register for the Service you must be (i) of legal age to form a binding contract with Autopilot, and (ii) must not be a person barred from receiving the Service under the laws of the United States or other applicable jurisdiction, including the country in which you reside or from where you use the Service. By accepting these Terms you represent that you understand and agree to the foregoing.

2. The service

Access to the Service

Autopilot will provide you access to the Service:

(a) if you register for a free trial use of the Service, on a trial basis at no cost until the earlier of (a) the end of 30 days from when you register to use the Service, or (b) if you subscribe to the service, the start date of that subscription (“Trial Period”); or

(b) if you subscribe to the Service, during the Original Contract Term and any Renewal Contract Term(s), as defined in Section 3, below (“Contact Term”).

Free Trial

During the Trial Period Autopilot reserves the right to limit, suspend or stop the Service (or any part thereof), either temporarily or permanently, at any time or from time to time, with or without prior notice to you. You acknowledge and agree that Autopilot shall not be liable to you or any third party for any modification or cessation of the Service and that Autopilot has no obligation (express or implied) to provide, or continue to provide, the Service, or any part thereof, now or in the future. If you registered for a free trial use of the Service you must subscribe to the Service before the end of the Trial Period in order to retain your data on the Service. All of your data will be permanently deleted at the end of the Trial Period.

Limitations on Use

Autopilot may impose certain limitations on the use of the Service, including, without limitation, allocating certain levels of bandwidth and storage capacity (including number of contacts that may be stored) to your Autopilot Service and restricting the number of email and SMS communications you may send using the Service, as set out in Autopilot’s pricing and subscription terms, available http://www.autopilothq.com/. You agree to use the Service only for purposes as permitted by these Terms and any applicable law, regulation, or generally accepted practice in the applicable jurisdiction.

Changing the Service

From time to time Autopilot modifies the Service, including by adding or removing features and functions to enhance your experience. Nothing in this Agreement prohibits Autopilot from making such changes, provided that no such change to the Service materially reduces the functionality of the Service provided to Customer during the Contract Term.

You can subscribe to additional elements of the Service, as agreed to between the parties. Such additional elements of the Service will be added on to the Service provided and fees due under this Agreement, commencing on the date the parties agree to their addition.

No Resale of Service

You agree that you will not reproduce, copy, duplicate, sell, resell, rent or trade the Service (or any part thereof) for any purpose.


As part of using the Service, Autopilot will provide you with the opportunity to submit comments, information, feedback and ideas regarding our company, products or services, and any such comments etc that you communicate to us (“Feedback”) will be deemed, at the time of communication to Autopilot, the property of Autopilot, and Autopilot shall be entitled to full rights of ownership, including without limitation, unrestricted right to use or disclose such Feedback in any form, medium or technology now known or later developed, and for any purpose, commercial or otherwise, without compensation to you.

3. Contract term and renewal

Contact Term

Unless either party provides notice that it does not intend to renew this Agreement at least 30 days before the end of the Contract Term, this Agreement will be automatically renewed for a “Renewable Contact Term”:

(a) on the terms and conditions of this Agreement then in effect;

(b) subject to the pricing structure and usage levels specified for renewal terms in this Agreement or, if not specified, as then posted at http://www.autopilothq.com/; and

© for a term equal to the lesser of the Original Contract Term or one year. Except as provided in this Agreement, a Contract Term cannot be canceled prior to its expiration. Fees for each Contract Term are non-cancelable, and fees paid in advance will not be refunded.

4. Fees

Price increases

General price increases will not affect you during the Original Contract Term. Autopilot will charge or invoice you under the new price structure at the beginning of each Renewable Contract Term.

Payment against invoice

Autopilot will invoice you at the beginning of the Initial Contract Term and at the beginning of each subsequent Renewable Contact Term. All quoted fees in the Quote Form are payable in advance and are exclusive of taxes, which Autopilot will charge or invoice as applicable, and you agree to pay any such taxes applicable to your use of the Service. All amounts invoiced are due and payable within 30 days of the date of the invoice. Payment instructions shall be as set out on Autopilot’s invoice.

5. Autopilot Privacy Policy

By using the Service, you consent and agree to the collection and use of certain information about you and your use of the Service in accordance with Autopilot’s Privacy Policy. Information collected when you use the Service may include, without limitation, technical or diagnostic information related to your use of the Service to maintain, improve and enhance the Service. We use cookies to allow Autopilot customers to login to their account. In addition, when a third party visits your website created using the Service, we store a cookie with a session ID in it so our statistics do not double count third party users and we also use cookies to recognize a third party user’s form submission so we know who referred them to your website. Please note that when you conduct transactions with other companies providing content via the Service or this website, you may also be subject to their privacy policies and other terms and conditions.

You further understand, agree and consent to this information and any of your personal information being transferred to the United States, Australia and/or other countries for storage, processing and use by Autopilot and/or its affiliates in accordance with Autopilot’s Privacy Policy.

For more information please review our privacy policy.

You agree that AutopilotHQ may identify your company name and/or logo as an Autopilot customer on client lists, marketing materials and/or press releases. If you wish to be excluded from this program, do so by emailing: “marketing AT autopilothq.com”.

6. Content and your Conduct


“Content” means any information that may be generated or encountered through use of the Service, such as data files, written text, software, music, graphics, photographs, images, sounds, videos, messages and any other like materials. You understand that all Content whether publicly posted or privately transmitted on the Service is the sole responsibility of the person from whom such Content originated. This means that you, and not Autopilot, are solely responsible for any Content you upload, download, post, email, transmit, store or otherwise make available through your use of the Service. You understand that by using the Service you may encounter Content that you may find offensive, indecent, or objectionable. Autopilot does not control the Content posted via the Service, nor does it guarantee the accuracy, integrity or quality of such Content. You understand and agree that your use of the Service and any Content is solely at your own legal risk.

Your Conduct

You agree that you will NOT use the Service to:

  1. Sell or promote any goods or services which are dangerous, harmful, illegally obtained or unlawful in any way, which create risk of loss or damage to person or property;
  2. upload, download, post, email, transmit, store or otherwise make available any Content that is unlawful, harassing, threatening, harmful, tortious, defamatory, libelous, abusive, violent, obscene, vulgar, invasive of another’s privacy, hateful, racially or ethnically offensive, or otherwise objectionable;
  3. stalk, harass, threaten or harm another;
  4. pretend to be anyone, or any entity, you are not or otherwise misrepresent your affiliation with a person or entity;
  5. engage in any copyright infringement or other intellectual property infringement, or disclose any trade secret or confidential information in violation of any confidentiality obligation;
  6. post, send, transmit or otherwise make available any unsolicited or unauthorized email or SMS messages, advertising, promotional materials, junk mail or SMS, spam, or chain letters, including, without limitation, bulk commercial advertising and informational announcements. To be specific, you will not send any unsolicited email or SMS messages using the Service, and will only contact email addresses and phone numbers with the prior consent of recipient/s. You are solely responsible for your communications and their legality under all laws and regulations;
  7. take any action designed to mislead recipients as to the origin of any Content transmitted through the Service (“spoofing”);
  8. upload, post, email, transmit, store or otherwise make available any material that contains viruses or any other computer code, files or programs designed to harm, interfere with or limit the normal operation of the Service (or any part thereof), or any other computer software or hardware;
  9. interfere with or disrupt the Service (including accessing the Service through any automated means, like scripts or web crawlers), or any servers or networks connected to the Service, or any policies, requirements or regulations of networks connected to the Service (including any unauthorized access to, use or monitoring of data or traffic thereon);
  10. plan or engage in any illegal activity; and/or
  11. gather and store personal information on any other users of the Service to be used in connection with any of the foregoing prohibited activities.

Except as expressly permitted herein, you agree that no materials published, used or offered by Autopilot as part of the Service or on this website, in whole or in part, may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Autopilot. The use of any such materials on any other website or networked computer environment or for any other purpose is strictly prohibited and such unauthorized use may violate copyright, trademark and other similar laws.

Removal of Content

Except as specified in our Privacy Policy, all communications from you to this website will be considered non-confidential and non-proprietary. You are solely responsible for the content of your communications and their legality under all laws and regulations. You agree not to use this website to distribute, link to or solicit content that is defamatory, harassing, unlawful, libelous, harmful to minors, threatening, obscene, false, misleading, or infringing a third party intellectual or privacy rights. Although not obligated to do so, Autopilot will have the right to review your communications on this website or through the Service to determine whether you comply with the Terms, and may pre-screen, move, refuse, modify and/or remove Content at any time, without prior notice and in its sole discretion, if such Content is found to be in violation of these Terms or is otherwise objectionable

Backup Your Content

You are responsible for backing up, to your own computer or other device, any Content that you store or access via the Service. Autopilot does not guarantee or warrant that any Content you may store or access through the Service will not be subject to inadvertent damage, corruption or loss.

Access to Your Account and Content

You acknowledge and agree that Autopilot may access, use, preserve and/or disclose your account information and Content if legally required to do so or if we have a good faith belief that such access, use, disclosure, or preservation is reasonably necessary to: (a) comply with legal process or request; (b) enforce these Terms, including investigation of any potential violation thereof; © detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of Autopilot, its users or third parties as required or permitted by law.

If you believe that any Content in which you claim copyright has been infringed by anyone using the Service, please contact Autopilot. Autopilot may, in its sole discretion, suspend and/or terminate accounts of users that are found to be infringing.

Violations of Terms

If while using the Service, you encounter Content you find inappropriate, or otherwise believe to be a violation of these Terms, you may report it here.

7. Content Submitted Or Made Available By You On The Service

License from You

Except for material we may license to you, Autopilot does not claim ownership of the materials and/or Content you submit or make available on the Service. However, by submitting or posting such Content on areas of the Service that are accessible by the public, you grant Autopilot a worldwide, royalty-free, non-exclusive license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such Content on the Service solely for the purpose for which such Content was submitted or made available and you consent to the use of the Content by Autopilot and its related entities to any such use which would, but for your consent, infringe your moral rights. This license will terminate within a commercially reasonable time after you or Autopilot remove such Content from the public area. By submitting or posting such Content on areas of the Service that are accessible by the public, you are representing that you are the owner of such material and/or have authorization to distribute it.

Changes to Content

You understand that in order to provide the Service and make your Content available thereon, Autopilot may transmit your Content across various public networks, in various media, and modify or change your Content to comply with technical requirements of connecting networks or devices. You agree that the license herein permits Autopilot to take any such actions.

8. Trademark Information

Autopilot, the Autopilot logo, Autopilot.com and other Autopilot trademarks, service marks, graphics, logos used in connection with the Service are trademarks or registered trademarks of Autopilot Inc. in the US and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with the Service may be the trademarks of their respective owners. You are granted no right or license in any of the aforesaid trademarks, and further agree that you shall not remove, obscure, or alter any proprietary notices (including trademark and copyright notices) that may be affixed to or contained within the Service.

9. Software

Autopilot’s Proprietary Rights

You acknowledge and agree that Autopilot and/or its licensors own all legal right, title and interest in and to the Service, and any software (including any Content provided therein) provided by Autopilot or made accessible to you as a part of and/or in connection with the Service (the “Software”), including any and all intellectual property rights that exist therein, whether registered or not, and wherever in the world they may exist. You further agree that the Service (including the Software or any other part thereof) contains proprietary and confidential information that is protected by applicable intellectual property and other laws.

License From Autopilot

Autopilot grants you a personal, non-exclusive, non-transferable, limited license to use the Software as provided or made accessible to you by Autopilot as a part of the Service and in accordance with these Terms; provided that you do not (and do not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to discover the source code (unless expressly permitted or required by law), sell, lease, sublicense, assign, grant a security interest in or otherwise transfer any right in the Software or any aspect of the Service.

Export Control

Use of the Service and Software, including transferring, posting, or uploading data, software or other Content via the Service, may be subject to the export and import laws of the United States and other countries. You agree to comply with all applicable export and import laws and regulations. In particular, but without limitation, the Software may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Software or Service, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the Software or Service for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons. You further agree not to upload to your account any data or software that cannot be exported without prior written government authorization, including, but not limited to, certain types of encryption software. This assurance and commitment shall survive termination of these Terms.

Software Updates

As part of the Service, you may from time to time receive updates to the Software from Autopilot which may be automatically downloaded and installed to your device or hosted by Autopilot. These updates may include bug fixes, theme upgrades, feature enhancements or improvements, or entirely new versions of the Software. You agree that Autopilot may automatically deliver such updates to you or include such updates as part of the Service and you shall receive and install or, as the case may be, utilize, them as required.

You acknowledge and agree that Autopilot shall not be responsible or liable in any way for any damages you incur or allege to have incurred, either directly or indirectly, as a result of the Software updates described above.

The Service and Software may be used to reproduce materials so long as such use is limited to reproduction of non-copyrighted materials, materials in which you own the copyright, or materials you are authorized or legally permitted to reproduce. Title and intellectual property rights in and to any Content displayed by or accessed through the Software or Service belongs to the respective Content owner. Such Content may be protected by copyright or other intellectual property laws and treaties, and may be subject to additional terms of use of Autopilot, its licensors or the third party providing such Content. For example, any stock photographs, images, graphics, clipart, artwork or similar assets (“Digital Imagery”) that are provided by Autopilot and/or its licensors as part of the Software or Service (including but not limited to any Digital Imagery contained within templates, themes or user guides and tutorials) may not be extracted and distributed, commercially or otherwise, on a standalone basis outside of the Software or Service.

10. Termination

Termination by You

You may terminate your account and/or stop using the Service at any time.

Termination by Autopilot

Autopilot may at any time, under certain circumstances and without prior notice, immediately terminate or suspend all or a portion of your account and/or access to the Service. Circumstances under which Autopilot may effect such termination shall include, but not be limited to: (a) violations of the Terms or any other policies or guidelines that are referenced herein and/or posted on the Service; (b) a request by you to cancel or terminate your account; © discontinuance or material modification to the Service or any part thereof; (d) a request and/or order from law enforcement, a judicial body, or other government agency; (e) where provision of the Service to you is or may become unlawful; (f) your participation in fraudulent or illegal activities. Any such termination or suspension shall be made by Autopilot in its sole discretion, and Autopilot will not be responsible to you or any third party for any damages that may result or arise out of such termination or suspension of your account and/or access to the Service, including without limitation loss of business contacts, sensitive business information or other data. Autopilot may, at its sole discretion, terminate your use of the Service or access to this website at any time without notice.

Effects of Termination

Upon termination of your account you lose all access to the Service and any portions thereof, including, but not limited to, your Autopilot account and any content, contacts, data or documents generated, published or stored by the Service.

Certain Content, components or features of the Service may include materials from third parties and/or hyperlinks to other websites, resources or Content. Because Autopilot may have no control over such third party sites and/or materials, you acknowledge and agree that Autopilot is not responsible for the availability of such sites or resources, and does not endorse or warrant the accuracy of any such sites or resources, and shall in no way be liable or responsible for any Content, advertising, products or materials on or available from such sites or resources. You further acknowledge and agree that Autopilot shall not be responsible or liable in any way for any damages you incur or allege to have incurred, either directly or indirectly, as a result of your use and/or reliance upon any such Content, advertising, products or materials on or available from such sites or resources.

12. Disclaimer of Warranties

Some jurisdictions do not allow the exclusion of certain warranties, so to the extent such exclusions are specifically prohibited by applicable or mandatory law, some of the exclusions set forth below may not apply to you.

You expressly understand and agree that your use of the service is at your sole legal risk and the service is provided on an “As is” and “As available” basis. Autopilot and its affiliates, subsidiaries, officers, directors, employees, agents, partners and licensors, to the fullest extent permitted by applicable or mandatory law, expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In particular, autopilot and its affiliates, subsidiaries, officers, directors, employees, agents, partners and licensors make no warranty that (I) the service will meet your requirements; (ii) your use of the service will be timely, uninterrupted, secure or error-free; (iii) any information obtained by you as a result of the service will be accurate or reliable; and (iv) any defects or errors in the software provided to you as part of the service or the service itself will be corrected.

Any material or content transmitted, stored, accessed or otherwise maintained through the use of the service is done so at your own discretion and risk, and you will be solely responsible for any damage to your device or loss or corruption of data that results from any such use of the service. You further acknowledge that the service is not intended or suitable for use in situations or environments where the failure or time delays of, or errors or inaccuracies in, the content, data or information provided by the service could lead to death, personal injury, or severe physical or environmental damage. No advice or information, whether oral or written, obtained by you from autopilot or through or from the service shall create any warranty not expressly stated in these terms.

13. Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so to the extent such exclusions or limitations are specifically prohibited by applicable or mandatory law, some of the exclusions or limitations set forth below may not apply to you.

You expressly understand and agree that autopilot and its affiliates, subsidiaries, officers, directors, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, loss of business opportunities, goodwill, use, data (including business contacts), cost of procurement of substitute goods or services, or other intangible losses (even if autopilot has been advised of the possibility of such damages), resulting from: (I) the use or inability to use the service; (ii) any changes made to the service or any temporary or permanent cessation of the service or any part thereof; (iii) the unauthorized access to or alteration of your transmissions or data; (iv) the deletion of, corruption of, or failure to store and/or send or receive your transmissions or data on or through the service; (v) statements or conduct of any third party on the service; and (vi) any other matter relating to the service.

14. Indemnity

You agree to defend, indemnify and hold Autopilot, its affiliates, subsidiaries, directors, officers, employees, agents, partners and licensors harmless from any claim or demand, including reasonable lawyer’s fees, made by a third party, relating to or arising from: (a) any Content you submit, post, transmit, or otherwise make available through the Service; (b) your use of the Service; © any violation by you of these Terms; or (d) your violation of any rights of another. This obligation shall survive the termination or expiration of these Terms and/or your use of the Service.

15. Notices

Autopilot may provide you with notices regarding the Service, including changes to these Terms, by email, SMS, regular mail, or by postings on its website and/or the Service.

16. Governing Law

Any litigation or other dispute resolution between you and Autopilot arising out of or relating to these Terms or your use of the Service will take place in the Northern District of California, and you and Autopilot hereby consent to the personal jurisdiction of and exclusive venue in the state and federal courts within that District with respect to any such litigation or dispute resolution. This Agreement will be governed by and construed in accordance with the laws of the United States and the State of California, except that body of California law concerning conflicts of law. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

17. General

These Terms, along with any exhibit or appendix, including any Quote Form, constitutes the entire agreement between you and Autopilot and govern your use of the Service. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software or services. If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The failure of Autopilot to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to this Agreement. Any translation of these Terms is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of these Terms shall govern. You agree that any claim or cause of action you make arising out of or related to these Terms or the use of the Service must be filed within one (1) year after the cause of action arose or be forever barred.