Our hours and response times
Our team is located in San Francisco, Minneapolis, Sydney and Berlin allowing us to provide you with live chat and support via email 24 hours a day, 5 days per week.
Live chat is only available during your trial and to paying customers on either a classic plan or those who have subscribed to the business support package.
We answer live chat and tickets in a priority order and do our best to respond as soon as possible.
Note: due to public holidays or unforeseen circumstances sometimes live chat may be unavailable for certain hours.