About this template
Understanding customer sentiment at key moments (e.g. 90 days after becoming a customer) in the customer journey is critical to improving your customer experience. Detractors at this point are likely to churn and correcting their problems will improve customer retention. Inversely promoters are going to be your best advocates for word of mouth and review sites. This journey is made possible by Autopilot's Delighted integration. It allows you to send NPS (Net Promoter Score) surveys at exactly the right time and action customer feedback.
Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.